FAQs

Shipping is free for orders over $388.
For orders below $388:
USA and Canada: $35
South America: $45
Europe: $40
Australia: $40

Please reach out us using the Contact Page or by sending us an email at support@facecard.club within 14 days of receiving your items.

You will receive a receipt for your order immediately after you place it. Once your order has been shipped, you will receive a tracking number. You can use this number to check the status of your order on the Track Order page at any time.

Yes, we offer a quality guarantee for all of our products. All our products are 100% authentic and shipped directly from manufacturers in South Korea. If you are not satisfied with the product or find any damages, please contact us immediately and we will do our best to address the issue and ensure your satisfaction.

If your parcel gets stuck at customs, you may contact your local customs office to request the release the package by paying an import fee, or you may also reject the parcel and send it back to us.

Upon receiving the parcel, we will attempt to ship out the parcel again FOC or you may choose to be refunded. For refunds, your original shipping fee will be deducted from the total amount. Please note that you may only be refunded after the parcel has been returned to us.

You can contact us by email at support@facecard.club

To start a group buy, click on the Group Buy Deal button and check out with a Group Buy discount. Once payment is made, you will get a pop up Group Buy link which you can share with your friends. Once they buy within ​(10 days) ​your items will be delivered at the discounted price. Yes you can also purchase products on our site without starting a Group Buy. Simply add to cart and check out as per normal. Payment is secured by Paypal, Mastercard, Visa, and AMEX.